Refund policy

We stand behind the quality of every cookie we make. Because our products are perishable, we do not accept returns.

Quality issues
If there is an issue with your order or a product does not meet our quality standards, please contact us at support@cookiezbysara.com and we will work with you to make it right through a replacement, store credit, or another appropriate resolution.

Damaged, defective, or incorrect orders
Please inspect your order when it arrives and contact us right away if anything is defective, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Gift cards
Gift cards are non-refundable.

Questions? Email us anytime at support@cookiezbysara.com.